Error Codes - Hearth Products Controls Co.

Error Codes

Electronic Ignition Fire Pits -

Trouble Shooting

The HPC electronic ignition system will display an error code for most problems- the code can be read by an LED flash count or in the Error Log as follows:

HI / LO Models: 
      Smart Phone- see Error Log.
      RemoteControl- count LED flashes.

ON / OFF Models: 
Internal Control Module- count LED flashes.

IMPORTANT: To analyze Error Codes, please power down fire pit then restart.

Any red boxes should be performed by a service professional (SERV PRO) certified for gas appliances.

Confirm proper venting- refer to Install Instructions; Clean vents as needed- solution:
Apply base coat of HPC standard lava rock (#657), reapply large lava as top coat
Reapply only enough to cover burner


Issues, No Code- Symptoms

Trouble Shooting

(This will be populated as we receive information)

CSAHearth, Patio & Barbecue AssocationCADdetailsNational Fireplace InstituteThe Assocation of Pool & Spa ProfessionalsAmerican Society of Landscape ArchitectsUL