Error Codes - Hearth Products Controls Co.

Error Codes

Electronic Ignition Fire Pits -

Trouble Shooting

The HPC electronic ignition system will display an error code for most problems- the code can be read by an LED flash count or in the Error Log as follows:

HI / LO Models: 
      Smart Phone- see Error Log.
      RemoteControl- count LED flashes.

ON / OFF Models: 
Internal Control Module- count LED flashes.

IMPORTANT: To analyze Error Codes, please power down fire pit then restart.

Any red boxes should be performed by a service professional (SERV PRO) certified for gas appliances.

Confirm proper venting- refer to Install Instructions; Clean vents as needed- solution:
Apply base coat of HPC standard lava rock (#657), reapply large lava as top coat
Reapply only enough to cover burner
Move closer to the fire pit making sure you have direct line of sight to the antenna.
Change the remote bateries
Re-sync the remote by powering down the unit (un-plug then plug back in). Then hold down POWER and LOW at the SAME TIME until there is a continuous flash on the remote LED. If properly synced there will be 2 extra flashes confirming connection. (High Low)
Check external fuse on unit
(SERV PRO) Check voltage to the unit
(SERV PRO) Replace module and transformer
Re-sync the remote by powering down the unit (un-plug then plug back in). Then hold down POWER and LOW at the SAME TIME until there is a continuous flash on the remote LED. If properly synced there will be 2 extra flashes confirming connection. (High Low)
Re-sync the app by closing the app and re-opening then pair back to the unit. (HIGH LOW)
Move closer to the unit to allow communication and ensure align of sight.
(SERV PRO) Check communication cable and ensure indicator light on transceiver is on.


Issues, No Code- Symptoms

Trouble Shooting

(This will be populated as we receive information)

CSAHearth, Patio & Barbecue AssocationCADdetailsNational Fireplace InstituteThe Assocation of Pool & Spa ProfessionalsAmerican Society of Landscape Architects